Introduction

At Factors Education Inc. , we value your privacy and are strongly committed to safeguarding the privacy and security of data collected from K-12 schools, especially from students and educators. This Privacy Policy outlines how we collect, use, maintain, and disclose this information as well as how we safeguard your personal information generated in your interaction with Factors Education Inc. platform (”Factors”, “Platform”, “us”, “we”, “Service”). Please note, that by using Factors Education Inc. and any of our products, you agree to the terms of this Privacy Policy.

Compliance

Our Platform is designed primarily for Educators and Education institutions governed by Family Educational Rights and Privacy Act (FERPA), Children’s Online Privacy Protection Act (COPPA) and further legislation from U.S State level government on student and teacher data privacy. (If you are interested in our compliance in your state, view appendix A). We adhere to and comply with the rules and regulations laid out in the applicable federal and state-level student privacy laws.

Information We Collect

To provide our Service, we collect information from you in the following categories:

  1. User-generated Content: When you create, deliver and view the results of survey projects on our platform, we collect the topics you ask, the responses generated by the AI and the responses provided by your respondent. We understand the potential of respondents being students or minors, and we only collect the minimum amount of information necessary to provide our Service. We anonymize all data collected when we require third-party providers. We only track demographic information of respondents for the purpose of providing demographic disaggregation for our users. We routinely review our platform design, infrastructure, user interface and our agreement with third-party providers for potential vulnerabilities.

Information we automatically receive from your use of our services:

  1. Account Information: When an account is created with Factors Education Inc. information such as your first name, email address and information provided through Google account federated signin and Microsoft account federated signin are automatically send to us.
  2. Usage Data: Information about how you interact with our Service, such as the features you use, the time you spend on the platform, and the device you use to access the Service are automatically send to us.
  3. Technical Data: Technical data, including your browser type, device information, and operating system, are automatically send to us to improve our Service and ensure compatibility with various devices and accessible to everyone.

How We Use Your Information

We use the information we collect for the sole purpose of:

  1. Provide our service: To provide, administer, maintain and/or analyze the Services.
  2. Improve user experience: To improve our Services and conduct research. Please note, this does not include to training AI models.
  3. Analyze usage patterns: Analyze usage patterns to enhance user experience and improve our services.
  4. Offer customer support: Offer you support when you experience difficulties or reach out to you about account issues.
  5. Ensure security of our platform: Monitoring the infrastructure and making sure no fraudulent activities are taking place.
  6. Comply with legal obligation: Comply with obligations and respond to lawful request from authorities.

Information Sharing and Disclosure